Terms and conditions

Company name: Loeffel Pâtissier / Consultant

Legal form: sole proprietorship

Company identification number (IDE): CHE-490.283.995

Name: Christophe Loeffel

Address: Route de Blonay 7, 1817 Brent, Switzerland
Email: info@christopheloeffel.com

Telephone: +41 77 520 57 93

Hosting and e-commerce platform

The site is hosted on the Shopify platform.

For a business whose billing address is located in Switzerland, the contracting entity designated by Shopify's Terms of Service is:

Shopify International Limited
The Sidings, 4th Floor
Grand Canal Quay
Dublin D02 E7K8
Ireland

Ireland registration number: 560279
Website: https://www.shopify.com
Support: https://help.shopify.com

Loeffel Pâtissier / Consultant remains the seller of the products and the provider of the services offered in this store. Requests regarding orders must be sent to info@christopheloeffel.com.

Website: www.christopheloeffel.com

GENERAL TERMS OF USE AND SALE

1. Use of the site

1.1 By accessing our site and making purchases, you confirm that you are at least 18 years old or that you have the permission of a parent or guardian to use this site.

1.2 You agree to provide accurate, complete, and up-to-date information when creating your account and placing orders.

1.3 If a customer account is offered, you are responsible for the confidentiality of your access credentials. You agree to immediately inform us of any unauthorized use of your account.

2. Products and Orders

2.1 We offer digital products for sale, such as e-books, as well as physical products, such as pastry equipment. Product descriptions and images are provided for informational purposes only, and we do not guarantee their accuracy.

2.2 By placing an order on our site, you agree to purchase the selected products at the indicated prices, plus applicable shipping costs. The return and refund conditions set out in these terms and in our refund policy apply, subject to mandatory customer rights.

2.3 We reserve the right to refuse or cancel any order for any reason, including suspicion of fraud or pricing errors.

3. Delivery

3.1 For digital products, you will receive a download link or access to your account to download the product after payment.

3.2 For physical products, we will ship your order to the address you provided when placing the order. Delivery times and costs vary depending on your location.

4. Refund Policy

4.1 Refunds are available only for digital products within 30 days of purchase, subject to certain conditions. Please consult our full refund policy for more details.

4.2 Refunds are not available for physical products, except in the event of a defect or non-conformity with the order.

5. Intellectual Property

5.1 All intellectual property rights to the products sold on this site belong to their respective owners. You agree not to reproduce, distribute, or modify these products without authorization.

6. Limitation of Liability

6.1 Our liability is governed by the applicable legal provisions. No provision of these terms excludes a liability or a customer right that cannot legally be limited.

7. Amendments to the Terms and Conditions

7.1 We may amend these terms. Amendments apply to orders placed after their publication. The terms applicable to an order remain those made known to the customer at the time of its conclusion.

8. VAT and Applicable Taxes

8.1 Prices displayed on our site may include or exclude VAT, depending on current Swiss legislation.

9. Data Protection Policy

9.1 We respect the confidentiality of your personal data. Please consult our data protection policy to learn more about the collection, use, and storage of your data.

10. Jurisdiction and Governing Law Clause

10.1 These terms are governed by Swiss law, subject to mandatory provisions applicable to the customer. Jurisdiction is determined in accordance with applicable legal rules; mandatory consumer protections remain reserved.

11. Language

11.1 In the event of a discrepancy between the different language versions of the terms and conditions, the French version shall prevail.

By using this site, you agree to be bound by these terms and conditions. If you have any questions or concerns, please contact us at info@christopheloeffel.com.

PRIVACY POLICY

This Privacy Policy describes how Loeffel Pâtissier/ Consultant ("we", "our", "us") collects, uses, and protects your personal information when you use our website www.christopheloeffel.com (the "Site") and associated services. Please read this policy carefully to understand how we process your personal data.

1. Collection of Personal Information

We collect personal information when you voluntarily provide it to us by using our website, placing orders, or signing up for our newsletter. The personal information collected may include, but is not limited to, your name, email address, mailing address, telephone number, payment information, etc.

2. Use of Personal Information

We use the collected personal information for the following purposes:

To process your orders and provide the requested products or services.

To send you information about our products, services, promotions, and events, if you have consented to receive such communications.

To improve and personalize your experience on our website.

To respond to your inquiries and provide customer support.

To comply with legal and regulatory requirements.

3. Sharing of Personal Information

We only share your personal information with third parties in the following cases:

With third-party service providers who help us operate our website, process orders, make payments, provide delivery services, etc. These third parties are required to maintain the confidentiality of your information.

If necessary to comply with a legal obligation, a court order, or to protect our rights, property, or security, or those of others.

With your express consent.

Hosting, data processing by Shopify, and international transfers

Our store uses Shopify for hosting and operation. The data necessary for managing the store and orders is processed by Shopify to provide us with these services: contact details, order and billing information, as well as certain technical data related to the use of the site.

Shopify may use companies within its group and providers located in other countries. Data may therefore be processed outside Switzerland or the European Economic Area. The protection mechanisms for these transfers are described in the Shopify Data Processing Addendum: https://www.shopify.com/fr/legal/dpa.

For processing carried out on our instructions, we remain your point of contact for exercising your rights. When you use services for which Shopify determines its own processing purposes, notably Shop or Shop Pay, the Shopify Consumer Privacy Policy also applies: https://www.shopify.com/fr/legal/privacy/consumers.

Cookies and preferences

The store uses cookies and similar technologies necessary for its operation, notably for the cart, session, and security. Any audience measurement or advertising tools used must take into account your choices and the consent required by applicable legislation. For any questions about these processing activities or to exercise your rights, contact info@christopheloeffel.com.

4. Protection of Personal Information

We take reasonable measures to protect your personal information from loss, theft, unauthorized access, disclosure, modification, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Personal Information

We retain your personal information for as long as necessary to achieve the purposes for which it was collected, or as required by law.

6. Your Data Protection Rights

You have certain rights regarding your personal information, including the right to access, correct, delete, limit, or object to the use of your information. You can exercise these rights by contacting us at the email address provided below.

7. Amendments to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any amendment will take effect upon its publication on our website. It is your responsibility to regularly consult this policy to be informed of any changes.

8. Contact

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at the following address:

Loeffel Pâtissier/ Consultant Route de Blonay 7, 1817 Brent CH Email: info@christopheloeffel.com

Collection of personally identifiable information

Loeffel Pâtissier / Consultant is responsible for the processing activities it determines for the operation of its store. We collect the information necessary for the purposes described in this policy, directly from you or through the services used to operate the site.

When placing an order, we ask you for the contact details necessary for its processing, such as your name, email address, billing address, and, if applicable, delivery address. Payment data is processed by the provider corresponding to the payment method chosen when placing the order.

We use this information for billing purposes and to fulfill your orders. If we have difficulty processing an order, we will use this information to contact you.

When you create an account or place an order, you receive the communications necessary for your access and the tracking of your purchase, according to the features offered on the store. Billing information is provided as part of the order processing.

If you purchase a gift certificate from us, we will ask you for the recipient's name and email address in order to fulfill the purchase request. The information is not used for any other purposes.

Technical data, such as the IP address, browser type, and login logs, may be processed by our platform and its providers to ensure the operation, security, and maintenance of the store.

From time to time, we may also request, and you may choose to provide us with, personally identifiable information via the use of the website or via email addresses available on our website.

If you do not provide us with the personally identifiable information we request, we may not be able to properly assess your service request, and the level of service we can provide you may be reduced to the extent that you do not provide us with the relevant information.

We will not collect sensitive information about you from anyone without your consent.

Payments

The accepted payment methods are those displayed when placing the order. Transactions are processed by the providers corresponding to the chosen payment method and the services activated on the store.

We retain the information necessary to track the transaction, for billing, and for processing any refunds. We do not ourselves retain the full number of your bank card or its security code.

Payment providers apply their own terms and privacy policies. Their involvement does not change the identity of the seller: for any questions regarding a purchase, contact info@christopheloeffel.com.

SPECIAL CONDITIONS FOR MASTERCLASSES

Article 1: Scope

These general terms and conditions of sale apply to all transactions concluded through the websites of the Christophe Loeffel network.
Any natural or legal person making a validated order with Christophe Loeffel via our secure payment platform is considered a "customer".

Article 2: Order

Any order placed on a website belonging to Christophe Loeffel implies full acceptance of these general terms and conditions of sale.

Article 3: Price

Prices are indicated in EURO
You do not have to bear the order processing fees, nor the commissions paid to payment organizations. We pay them.
The price of items may be changed at any time, but the rate applied to an order is always the one announced at the time of the order.

Article 4: Payment

Payment is required at the time of the order, including for pre-order products.
The available payment methods are displayed when placing the order. Payments are processed by the providers corresponding to the chosen payment method. The information necessary for the transaction is transmitted to them according to the terms described in our privacy policy.

Article 5: Access and delivery

Access to digital products will be through the Kooneo secure platform. You can access it at any time and view your training in your student area.
Immediately after placing your order, you will receive an email with your login credentials. We ask you to keep them private so that you can more easily access your current and future orders. This training will expire 90 days after registration.
In case of difficulty accessing your order, contact customer support at info@christopheloeffel.com

Article 6: Copyright

All elements of the site and products are and remain the exclusive intellectual property of Christophe Loeffel.

No one is authorized to reproduce, exploit, rebroadcast, or use in any way, even partially, elements of the site, whether software, visual, or audio, or to share their personal login credentials for the member area with a third party.

Article 7: Guarantee and refund conditions

We offer a guarantee applicable to all training courses ordered from 25/11/2020.

This guarantee allows you to test a training course for 15 days, then request a full refund if it does not suit you.

To exercise the guarantee, you must:

Have purchased the training course through our online store

Have made the claim within 15 days.

Contact support at info@christopheloeffel.com and request a refund, specifying your first name, your last name, and the name of the training course concerned.

Article 8: Personal data protection

Your personal data is processed in accordance with applicable data protection legislation, notably the Swiss Federal Act on Data Protection and, where applicable, the General Data Protection Regulation (GDPR). You can exercise your rights under the conditions specified in our privacy policy.

Your email address is used for communications necessary for your order or your training course. Commercial communications are sent with your consent when such consent is required; simply entering an email address does not, on its own, constitute consent to prospecting.

We do not want to send emails to people who do not want to receive them.

Thus, you can unsubscribe at any time. You simply need to click on the link at the end of our emails. This link is preceded by the mention “Unsubscribe”, or “Unsubscribe”.

GIFT CERTIFICATES / PASTRY COURSES

1. Subject

These General Terms and Conditions of Sale (GTC) govern the purchase and use of gift certificates for private pastry courses offered by Christophe Loeffel, a professional pastry chef based in Montreux, Vaud, Switzerland.

2. Purchase of the Gift Certificate

Availability: Gift certificates are available for purchase on the official website www.christopheloeffel.com.

Amount: The certificates are offered in fixed amounts or for specific courses.

Payment method: Payments are made online using the secure methods offered on the website.

3. Use of the Gift Voucher

Validity: The gift voucher is valid for 12 months from the date of purchase, unless otherwise stated.

Booking: A course must be booked at least 7 days in advance via the contact form on the website or by email at info@christopheloeffel.com.

Location: Courses take place in Montreux or at a location agreed upon by mutual consent.

4. Cancellation and Modification

Cancellation by the customer: Any cancellation must be communicated at least 48 hours before the scheduled date. In the event of a no-show without prior notice, the gift voucher will be considered used.

Cancellation by the organizer: In the event of cancellation by Christophe Loeffel, a new course will be offered or a refund will be issued.

5. Refund

5.1 Commercial refund guarantee

We offer a commercial refund option for the gift voucher for 14 days from the date of purchase, provided it has not been used to book or attend a course. This option does not constitute the presentation of a general right of withdrawal provided for by Swiss law.

Any mandatory customer rights and refunds due in the event of cancellation or inability to provide the service remain reserved.

5.2 Cases for Refund

In addition to the 14-day commercial guarantee and the customer's mandatory rights, a refund may be requested in the following cases:

Cancellation by the service provider: If the private pastry course is canceled by Christophe Loeffel for reasons beyond the customer's control (e.g., illness, unforeseen circumstances, force majeure), the customer may choose between a full refund or rescheduling the course.

Inability to provide the service: If, for exceptional reasons (health, force majeure, etc.), Christophe Loeffel is unable to provide the planned service within a reasonable timeframe, the customer may request a refund or a credit note corresponding to the value of the gift voucher.

Booking error: In the event of an administrative error when purchasing the gift voucher (e.g., incorrect amount, incorrect course, etc.), a refund may be requested within 7 days of notification of the error, provided that the gift voucher has not been used to book or attend a course.

5.3 Refund Procedure

Conditions of the 14-day commercial guarantee: the gift voucher must not have been used to book or attend a course. This restriction does not apply to refunds due in the event of cancellation by the service provider, inability to provide the service, or under a mandatory right. When a refund for a change of mind is no longer possible, rescheduling may be requested subject to availability.

Request under the commercial guarantee: the request must be sent within 14 days of purchasing the gift voucher to info@christopheloeffel.com, provided that no booking has been made. This timeframe does not limit requests resulting from cancellation by the service provider, inability to provide the service, or a mandatory right.

Refund method: If a refund is approved, it will be issued using the original payment method (bank card, bank transfer, etc.), within 30 days after acceptance of the request.

5.4 Cases for No Refund

Refund requests will not be accepted in the following situations:

No-show or late cancellation: If the customer does not show up for the booked course without canceling at least 48 hours before the scheduled date, the gift voucher will be considered used and no refund may be requested.

Program modification: minor adjustments that do not affect the essential characteristics of the course are communicated to the customer. A change of date or location proposed by Christophe Loeffel must be agreed upon with the customer. If the course cannot be provided under the agreed conditions, the provisions relating to cancellation by the service provider apply.

6. Liability

Christophe Loeffel accepts no liability for accidents or damages occurring during the course, except in cases of proven negligence on his part.

7. Data Protection

Personal information collected when purchasing the gift voucher is processed in accordance with Swiss data protection legislation and will only be used for purposes related to the provision of the courses.

8. Applicable Law and Jurisdiction

These General Terms and Conditions are governed by Swiss law. The competent courts are determined according to the applicable legal rules, subject to mandatory provisions protecting the customer.